At flay99, your privacy is not just a legal obligation — it is our genuine commitment to every player. Find out exactly how we collect, use, and protect your personal information throughout your time with us.
This Privacy Policy ("Policy") describes how flay99 ("we", "Platform", or "flay99") collects, processes, stores, and protects your personal information when you use our online gaming platform at https://flay99.win.
Flay99 is fully committed to protecting the privacy of our users and complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe your trust is the most valuable asset we safeguard.
This Policy applies to all users who register, log in, or interact with the flay99 platform in any way, including through the website, mobile app, and any official flay99 communication channels.
If you have any questions about how we handle your personal data, the flay99 support team is available to assist you via live chat 24/7.
Flay99 only collects information that is strictly necessary to deliver high-quality services and ensure platform security. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID / passport number | Identity verification (KYC) and legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, notifications, customer support |
| Financial Data | Bank account number, e-wallet (TNG, GrabPay, Boost, MAE) | Deposit and withdrawal processing |
| Usage Data | Game history, wagering records, login logs, platform activity | Product improvement, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Account security, technical diagnostics |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Enhanced user experience |
We never collect sensitive data such as your medical records, religious beliefs, or political views. All data is collected exclusively through official flay99 channels and with your knowledge.
Every piece of data we collect has a clear and legitimate purpose. flay99 uses your personal data for the following purposes:
flay99 does not use your data to make automated decisions that could adversely affect your rights as a user without human review.
Flay99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Full stop. We only share your data in the limited situations outlined below:
In all data sharing scenarios, flay99 ensures that data recipients have adequate security protections and only use the data for permitted purposes. No data transfers outside Malaysia occur without appropriate safeguards.
The security of your personal data is flay99's highest priority. We continuously invest in the latest security technologies and procedures to protect your information from unauthorized access, loss, or damage.
Flay99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Below are the types of cookies we use:
You can manage your cookie settings through your internet browser settings at any time. Please note that blocking essential cookies may affect certain features of the flay99 platform.
As a registered flay99 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 business days.
If any of your data is inaccurate or outdated, you have the right to request immediate correction through your account settings or customer support.
You may request the deletion of your personal data under certain circumstances, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes or purposes based on our legitimate interests at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while an issue is being resolved.
To exercise any of the above rights, please contact the flay99 customer support team via 24/7 live chat. We will process your request promptly and thoroughly.
Flay99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires or a valid deletion request is received, your data will be permanently deleted from all flay99 systems or fully anonymised.
The flay99 platform is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data from minors.
If you believe a minor has registered an account on the flay99 platform without proper authorization, please contact our support team immediately. We will take prompt action to close the account and delete all associated data as quickly as possible.
Parents and guardians are encouraged to use appropriate parental control software to prevent children from accessing online gambling platforms.
Flay99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal developments, or platform improvements. The latest version will always be available on this page.
When we make significant changes to this Policy, we will notify you via email or an in-account notification on your flay99 account at least 14 days before the changes take effect. For minor editorial changes, the "Updated" date at the top of this page will be updated.
Continued use of the flay99 platform after changes take effect constitutes your acceptance of the amended Privacy Policy. If you disagree with any changes, you have the right to close your account before those changes come into effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to reach out to our team.
The flay99 privacy team is committed to responding to all privacy-related inquiries within 3 business days. For more complex cases such as data access or deletion requests, we will inform you of the expected timeframe.
Your privacy is our top priority. Don't hesitate to reach out — we're here to help you fully understand and control your personal data.
More than just promises — these are flay99's concrete actions to safeguard your privacy and data security every day.
All your data is protected with the same 256-bit SSL encryption used by leading banking institutions in Malaysia. Every bit of data transmitted between your device and flay99's servers is fully secured against intrusion.
Flay99 maintains a strict zero-sale policy — we have never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs entirely to you.
Flay99's operations are designed from the ground up to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Our compliance team ensures all data processing practices consistently meet local legal requirements.
Through your flay99 account settings, you can manage communication preferences, request access to your data, or initiate account deletion at any time — no lengthy interrogation required.
Flay99's security system monitors our platform 24 hours a day, 7 days a week to detect any unauthorised access attempts or suspicious activity involving your account, and responds immediately.
The flay99 platform undergoes comprehensive security assessments by internationally certified independent auditors on a regular basis. This ensures your data protection always meets the latest industry standards.